MATTHEW KOSS
San Diego,CA
Summary
Seeking a Physical Therapy Aide position. Hardworking and committed to developing best practices, gaining quality work experience and learning new skills. Collaborative and compassionate, driven to help people improve movement and manage pain after injuries, illnesses or surgeries. Active job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Boudin SF
San Diego
11.2022 - Current
- Maintained a clean and sanitary work area throughout the day.
- Restock shelves with freshly made products.
- Organized storage areas to ensure efficient use of space and easy access to items needed for production.
- Ensured that all safety protocols were followed while working in the bakery area.
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
- Served customers at the front counter by providing product information and taking orders.
- Packaged finished products for sale in retail outlets or for delivery services.
- Operated cash register accurately when processing customer payments.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Commission Sales Associate
Sunglass Hut - Luxottica
San Diego, CA
06.2021 - 11.2022
- Expanded and constantly cultivated knowledge of current products, sales and promotions and courteously and thoroughly answered questions of exacting and discriminating customers
- Recommended sales and promotional improvements, planned marketing activities, upgraded store design and maintained showroom to create customer-friendly sales environment
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Reset store displays for special events and seasonal merchandise changes
- Greeted and assisted customers to foster positive experiences
- Replenished and arranged items to maintain appearance
- Operated register, handled cash and processed credit card transactions
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Baseball Umpire
Tri-Valley Little League
Danville, CA
02.2017 - 05.2021
- Maintained professional composure and calm demeanor when making tough calls and handling challenging situations
- Managed safe and positive environment for players and spectators
- Maintained punctual and efficient games by starting on time and making quick and accurate calls
- Managed behavior of players, coaches and crowd to facilitate gameplay
- Adhered to and enforced game rules and regulations
- Fostered sportsmanship among players and coaches to minimize in-game conflict
- Conferred with coaches, players and umpires to discuss calls and disputes
- Assisted new referees with training and learning specific game rules and regulations
- Demonstrated deep and practical knowledge and understanding of official rules of game
- Participated in and attended frequent meetings and training sessions to stay up-to-date on league requirements.
Education
Kinesiology With Emphasis On Pre-Physical Therapy
San Diego State University
San Diego, CA05-2025
High School Diploma -
Monte Vista High School
05.2020
Skills
- Merchandising Proficiency
- Friendly, Positive Attitude
- Good Work Ethic
- Reliable & Trustworthy
- People Skills
- Critical Thinking
- Customer Service/Communication
- Inventory Management
- Active Listening
- Team Building
- Relationship Building
- Conflict Resolution
- Problem Resolution
- Safety Procedures
Timeline
Guest Service Representative
Boudin SF
11.2022 - Current
Commission Sales Associate
Sunglass Hut - Luxottica
06.2021 - 11.2022
Baseball Umpire
Tri-Valley Little League
02.2017 - 05.2021
Kinesiology With Emphasis On Pre-Physical Therapy
San Diego State University
High School Diploma -
Monte Vista High School
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