Matthew Lamb
Fort Collins,CO
Summary
I am a passionate cyclist who enjoys sharing my knowledge and experience with others. I am looking to grow my own understanding of bikes and the cycling industry. By expanding my own expertise, I hope to help others find and enjoy what cycling has to offer.
Overview
9
9
years of professional experience
Work History
Online Store Manager
Discmania Inc.
Wellington , CO
06.2019 - 04.2024
- Developed processes to increase order fulfillment efficiency.
- Oversaw inventory management for online sales, ensuring product availability and timely delivery.
- Generated reports on weekly and quarterly performance of direct-to-consumer sales.
- Designed a customer loyalty program to enhance customer retention rates.
- Created promotional campaigns to drive traffic to the online store.
- Performed daily maintenance of the e-commerce platform.
- Managed website content updates, including product descriptions and images.
- Analyzed website traffic and sales data to identify trends and opportunities for improvement.
- Resolved customer complaints regarding sales and service.
Sales Associate
Sierra Trading Post
Fort Collins , CO
08.2018 - 05.2019
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Zip Line / Snow Bike Guide
Crested Butte Mountain Resort
Crested Butte, CO
06.2015 - 04.2018
- Cultivated high-quality client experiences through effective communication and engagement.
- Evaluated guest's progress throughout their tour experience and provided feedback as needed.
- Inspected course elements and equipment regularly for wear or damage.
Education
Bachelor of Arts - Recreation and Outdoor Education
Western State Colorado University
Gunnison, CO12-2017
Skills
- Customer Relations
- Product Knowledge
- POS System Operation
- Knowledge of local trails & routes
- Inventory Management
- Process Development
- Complex Problem-Solving
Activities
- Cycling
- Disc Golf
- Backpacking
- Skiing
Timeline
Online Store Manager
Discmania Inc.
06.2019 - 04.2024
Sales Associate
Sierra Trading Post
08.2018 - 05.2019
Zip Line / Snow Bike Guide
Crested Butte Mountain Resort
06.2015 - 04.2018
Bachelor of Arts - Recreation and Outdoor Education
Western State Colorado University