Matthew Lann
Naples,FL
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Sherwin-Williams Paint sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Sherwin-Williams Commercial Paint Store
07.2022 - Current
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Kept detailed track of sales and customer information in company system.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
Sherwin-Williams Paint Store
03.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Kitchen Hand
Lake Placid Camp And Conference Center
08.2019 - 08.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Monitored food temperatures and quality throughout shifts.
Education
Bachelor of Arts - Entrepreneurship
Florida Gulf Coast University
Fort Myers, FL05.2024
Skills
- Inventory Control
- Loss Prevention
- Sales Promotions
- Customer Service
- Shift Scheduling
- Relationship Building
- Staff Supervision
- Lead Generation
- POS System Operation
- Product Merchandising
- Sales Strategy
- Client Relationship Building
- Visual Displays and Presentations
- Meeting Sales Goals
Timeline
Lead Sales Associate
Sherwin-Williams Commercial Paint Store
07.2022 - Current
Sales Associate
Sherwin-Williams Paint Store
03.2021 - 07.2022
Kitchen Hand
Lake Placid Camp And Conference Center
08.2019 - 08.2020
Bachelor of Arts - Entrepreneurship
Florida Gulf Coast University
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