Matthew LaPlante
Dollar General
ROCKLEDGE,FL
1
Language
7
years of professional experience
Customer-focused professional with proven experience in retail operations. Skilled in cash handling, complaint resolution, and team training, dedicated to enhancing customer satisfaction and loyalty.
Work History
Lead Sales Associate
1 Year 9 Months- Assisted in training new sales associates on customer service best practices.
- Executed daily inventory management, ensuring stock levels met customer demand.
- Maintained store cleanliness and organization to enhance customer shopping experience.
- Provided product knowledge support to customers, facilitating informed purchasing decisions.
- Resolved customer complaints effectively, fostering loyalty and positive relationships.
- Monitored cash register operations, ensuring accurate transactions and adherence to policies.
- Handled cash register operations and customer transactions to process payments.
Associate
1 Year 10 Months- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Resolved customer complaints promptly, contributing to positive dining experiences.
Associate
6 Months- Implemented process improvements that streamlined operations during peak hours.
- Monitored inventory levels, assisting in stock management to reduce waste and improve efficiency.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Line Cook
2 Years 11 Months- Prepared high-quality dishes according to menu specifications and customer preferences.
- Collaborated with kitchen staff to ensure timely meal service and efficient workflow.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Implemented food safety protocols to ensure compliance with health regulations.
- Trained new staff on cooking techniques, equipment usage, and kitchen procedures.
- Streamlined prep processes, reducing food preparation time while maintaining quality standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
High School Diploma
- Extracurricular Activities: [Marching Band]- Percussion
Skills
Customer service
Retail store operations
Cash handling
Opening and closing procedures
Team leadership
Goal oriented
Pricing and labeling
POS system operation
Flexible schedule
Musical Knowledge
Customer needs assessment
Languages
English
Native or Bilingual
Timeline
Lead Sales Associate
Dollar General
11.2024 - CurrentRead More
Associate
Mochinut
04.2023 - 10.2023Read More
Associate
McDonald's Restaurant
07.2022 - 05.2024Read More
Line Cook
Luebbe's Bar and Grill (Out of Business)
08.2019 - 07.2022Read More
Rockledge Senior High School
High School Diploma
Read More