Matthew Larkins
Long Beach,CA
Summary
Knowledgeable customer focused manager with over 15 years of experience who offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Cinema Cafe Movie Theater Restaurant
01.2021 - Current
- Consistently met or exceeded budget and quality metrics while helping our business regain profitability, quality, and efficiency after the pandemic
- Coached staff from entry level up to assistant manager positions by overseeing hands on training, conflict resolution, and developing interpersonal skills
- Projected and built tailored quarterly staffing plans and set yearly budget goals
- Responsible for managing a team of 6 other managers involving training on administrative duties and developing their own staff and customer relation skills.
Assistant Manager
Cinema Cafe Movie Theater Restaurant
12.2015 - 12.2020
- Facilitated a fast paced and high stress level environment involving managing up to 75 staff at one time while also overseeing food quality and ensuring guest satisfaction
- Set staff goals, incentivizing selling products and driving quality assurance through creative and rewarding challenges with frequent feedback and follow up
- Developed and oversaw all staff scheduling and hiring consisting of more than 200 employees
- Helped the company build lasting relationships and memorable experiences for our guests.
Supervisor Program
Geico Auto Insurance
12.2013 - 11.2015
- Responsible for leading two separate teams to success through achieving all required metrics
- Duties included: Trending and analyzing results and data, formulating coaching plans, managing agent's timesheets and dependability, organizing team meetings and objectives, implementing corporate coaching approaches, and meeting with other managers to discuss results and develop successful habits.
Customer Service Representative/Billing Team Lead
Geico Auto Insurance
01.2012 - 12.2013
- Responsible for managing a team of 11 billing agents
- Duties included: creating and improving billing goals and metrics such as higher quality guidelines and customer interaction improvements, managing work shrinkage, overseeing individual employee performance, creating and implementing coaching plans for all agents, and developing weekly strategies to increase the team's productivity.
Server/Crew Leader/Projectionist
Cinema Cafe Movie Theater Restaurant
01.2008 - 01.2012
- Provided friendly and efficient service in a fast-paced environment
- Trained and motivated new associates by acclimating and welcoming them into our environment and shadowing to ensure success
- Developed technical and problem-solving skills through assembling films and preparing every screening in advance through complex projection systems.
Education
Some College (No Degree) - Business Administration And Management
Tidewater Community College/Germanna Community College
VASkills
- Team leadership strength
- Budgeting and cost control
- Quality Assurance
- High-energy attitude
- Follow-up skills
- Problem-solving abilities
- Critical Thinking
Certification
- Know your Business
- ServSafe food safety certification from the American National Standards Institute and the Conference for Food Protection
Timeline
Assistant General Manager
Cinema Cafe Movie Theater Restaurant
01.2021 - Current
Assistant Manager
Cinema Cafe Movie Theater Restaurant
12.2015 - 12.2020
Supervisor Program
Geico Auto Insurance
12.2013 - 11.2015
Customer Service Representative/Billing Team Lead
Geico Auto Insurance
01.2012 - 12.2013
Server/Crew Leader/Projectionist
Cinema Cafe Movie Theater Restaurant
01.2008 - 01.2012
Some College (No Degree) - Business Administration And Management
Tidewater Community College/Germanna Community College
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