Summary
Overview
Work History
Education
Timeline
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Matthew Laxton

Warrenville,IL

Summary

Highly motivated and experienced Automotive Sales Professional with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking an opportunity to leverage sales skill-set within a leading organization in order to continue to grow, flourish and achieve collective success.

Overview

15
15
years of professional experience

Work History

Pre-Owned Sales Manager

Fox Valley Volkswagen
11.2022 - 12.2023
  • Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably
  • Oversaw all aspects of vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Trained and mentored sales team members, improving their product presentation, demonstration and negotiation skills, leading to higher close rates

Finance Manager

Napleton's Oak Lawn Mazda
09.2020 - 10.2022
  • Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance products
  • Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.

Pre-Owned Sales Manager

Bill Jacobs MINI
08.2017 - 12.2019
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options
  • Oversaw all aspects of vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time
  • Maintained strong presence on showroom floor during peak hours, supporting sales staff as needed while modeling exceptional customer service skills
  • Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency

Sales Manager

Bill Jacobs BMW
12.2015 - 08.2017
  • Trained and mentored new sales staff on customer service, product knowledge, and sales techniques
  • Utilized CRM software to track customer interactions and preferences resulting in more personalized customer experience
  • Assisted sales staff with purchase proposals, vehicle locate, ordering, product presentation, negotiation and customer issues
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Client Advisor

Bill Jacobs BMW
06.2009 - 11.2015
  • Led informative test drives, showcasing key vehicle features while addressing client questions and concerns, resulting in higher conversion rates.
  • Negotiated favorable deals for clients while preserving dealership profit margins through skillful communication tactics.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing personalized vehicle recommendations based on customer needs and preferences.
  • Built lasting relationships with customers through regular follow-up calls, resulting in increased repeat business and referrals.

Education

Associate of Applied Science - Business, Management And Marketing

College of DuPage
Glen Ellyn, IL
05.2006

BA - Urban And Regional Planning

Ryerson University
Toronto, Canada
05.2003

Timeline

Pre-Owned Sales Manager

Fox Valley Volkswagen
11.2022 - 12.2023

Finance Manager

Napleton's Oak Lawn Mazda
09.2020 - 10.2022

Pre-Owned Sales Manager

Bill Jacobs MINI
08.2017 - 12.2019

Sales Manager

Bill Jacobs BMW
12.2015 - 08.2017

Client Advisor

Bill Jacobs BMW
06.2009 - 11.2015

Associate of Applied Science - Business, Management And Marketing

College of DuPage

BA - Urban And Regional Planning

Ryerson University

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Matthew Laxton