Matthew Leone
Pittsford,NY
Summary
Results-driven Analyst with a proven track record within manufacturing, financial, and retail industries, specializing in workflow analysis and process improvement. Skilled in enterprise resource planning and procedure updating, I excel in developing KPIs that enhance operational efficiency. A collaborative problem-solver, I leverage strong analytical skills to drive strategic enhancements.
Overview
10
10
years of professional experience
Work History
Business Process Analyst
Leonardi Manufacturing
06.2023 - Current
- Analyzed production operations including CNC machining centers and workflow and work processes and recommended process improvement areas
- Developed KPIs for office and floor staff to increase workflow
- Expanded portfolio offering of aftermarket wear-parts based on OEM current and past OEM model specifications
- Maintained and enhance existing Shopify Plus ecommerce websites while adhering to best practices
- Integrated and enhanced existing Klayvio multi-channel marketing while constantly improving strategies
Senior Analyst
Pilot Flying J Travel Center
03.2022 - 06.2023
- Provide escalated support and assist with the management of the ACI Worldwide Postilion payments system operations and environment
- Work with vendors to define existing functionality enhancements or new functionality required to support business objectives; review specifications, manage installation, validation, and implementation of updates across development, test, quality assurance (QA), and production
- Review and analyze payments system performance (processing and database (Microsoft SQL Server)) to identify improvement opportunities across systems; propose solutions
- Participate in strategic planning by providing recommendations on direction for current system enhancements, new features, or functionality
Software Engineer
NCR
07.2019 - 03.2022
- Integration of vendor ATM software with NCR/Cardtronics standard ATM software solutions
- Manage ACI Worldwide Postilion Payments team involvement with multi-partner projects and perform payments related project activities including requirements definition, design, validation, implementation, and support activities through all phases
- Manage troubleshooting and analysis of escalated issues with existing payments components, applications, processes (including funding), data, files, and reports; determine appropriate actions to take and direct additional Analyst I and Analyst II activities as needed; follow through to ensure resolution of issues
- Recommend and maintain operating standards for all company EFT payments environments
Senior Application Developer
M&T Bank
01.2015 - 07.2019
- Develop standard reports/spreadsheets using complex SQL Server queries (SSRS, SSIS, SSAS) while ensuring information is accurate and maintaining appropriate controls
- Provide complex and non-complex analysis on a variety of financial data
- Support and troubleshoot various ATM system projects including networking and security
- Full Stack application development
- Developed an understanding for Diebold and NCR ATM firmware and hardware
Education
Bachelor of Science - Computer Information Systems
Le Moyne College
Syracuse, NY05-2014
Skills
- Enterprise resource planning
- Procedure updating
- Workflow Analysis
Timeline
Business Process Analyst
Leonardi Manufacturing
06.2023 - Current
Senior Analyst
Pilot Flying J Travel Center
03.2022 - 06.2023
Software Engineer
NCR
07.2019 - 03.2022
Senior Application Developer
M&T Bank
01.2015 - 07.2019
Bachelor of Science - Computer Information Systems
Le Moyne College
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