Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Litman

Austin

Summary

Dynamic professional with a proven track record in customer service and sales, exemplified during my tenure at Matt's Auto Glass. Excelled in relationship building and problem-solving, significantly increasing sales revenue. Skilled in Microsoft Office, I leverage excellent time management to exceed client expectations. Passionate about delivering results and fostering team success.

Overview

4
4
years of professional experience

Work History

Screen Printer

Outhouse Designs
11.2023 - Current
  • Improved customer satisfaction with timely order fulfillment and consistent print quality.
  • Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
  • Installed and repositioned screen printing plates and pressure roles.
  • Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
  • Maintained relationships with clients through punctuality and excellent customer service.

Sales Manager

Matt's Auto Glass
11.2023 - 12.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Windshield Technician

Dr. Louies Auto Glass
06.2022 - 10.2023
  • Resolved customer complaints professionally and effectively, ensuring their satisfaction and preventing potential negative reviews.
  • Performed routine maintenance on equipment, prolonging its lifespan and maintaining optimal performance levels during jobs.
  • Handled scheduling effectively, maximizing the number of daily appointments while accommodating clients'' needs.
  • Assisted management in training new technicians, sharing expertise to enhance overall team performance.
  • Demonstrated excellent time management skills by completing tasks within allotted timeframes without sacrificing quality of workmanship.

Sales Associate

Grease Monkey
10.2020 - 05.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Associate Of Business Administration - Business Administration And Management

Laredo Community College
Laredo, TX
05.2022

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Networking
  • Sales process
  • Microsoft outlook, word, and Excel
  • Excellent time management skills
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Screen Printer

Outhouse Designs
11.2023 - Current

Sales Manager

Matt's Auto Glass
11.2023 - 12.2024

Windshield Technician

Dr. Louies Auto Glass
06.2022 - 10.2023

Sales Associate

Grease Monkey
10.2020 - 05.2022

Associate Of Business Administration - Business Administration And Management

Laredo Community College

Similar Profiles

CREATE PROFILE
Matthew Litman