matthew lockhart
Durant,OK
Summary
Dynamic General Manager with a proven track record in operations management, team building, and customer relations. Expertise in optimizing processes and enhancing service quality, driving profitability through innovative strategies.
Overview
6
6
years of professional experience
Work History
General Manager
Marco's Pizza
Durant, OK
08.2022 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Developed training programs for staff, enhancing service quality and efficiency.
- Monitored financial performance metrics, adjusting operational strategies as needed for growth.
- Led team meetings to foster communication and address operational challenges effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Surveillance Operator
Choctaw Casino
Durant, OK
01.2022 - 08.2022
- Operated advanced surveillance systems to capture and analyze live footage, enhancing security protocols.
- Monitored gaming floor activities to identify suspicious behavior and ensure compliance with regulations.
- Collaborated with security personnel to respond promptly to incidents, ensuring safety of guests and staff.
- Documented observations in detailed reports for investigations, supporting accurate incident analysis and resolution.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Assisted management in evaluating employee performance through discreet observation and analysis of work habits.
Salesperson
Red River Ford
Durant, OK
10.2020 - 08.2021
- Delivered exceptional customer service, creating positive purchasing experiences that increased customer satisfaction.
- Conducted vehicle demonstrations, showcasing key features to boost buyer confidence and facilitate informed purchasing decisions.
- Managed product inventory, maintaining optimal stock levels to effectively support sales demands.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create a pleasant and easy shopping experience.
Education
High School Diploma -
Durant High School
Durant, OKSkills
- Operations management
- P&L management
- Operational efficiency
- Inventory control
- Employee scheduling
- Staff management
- Training development
- Talent acquisition
- Customer relations
- Vendor relationships
- Cross-functional collaboration
- Problem resolution
- Labor cost controls
- Leadership and team building
- Employee engagement
- CRM management
Timeline
General Manager
Marco's Pizza
08.2022 - Current
Surveillance Operator
Choctaw Casino
01.2022 - 08.2022
Salesperson
Red River Ford
10.2020 - 08.2021
High School Diploma -
Durant High School