Matthew Loh
8263 Pearl Diver Ct,NV
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
With many years in the guest services, I have learned much from the gaming industry and have applied such experiences and knowledge into other areas of my life. I am continuing to branch out to new prospects and look forward to one goal...Increasing Revenue, no matter what capacity I am in.
Overview
25
25
years of professional experience
Work History
Owner
Evergrow Property Services
2020.04 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Home builds, Landscape builds and buying/selling real estate.
Secondary Independent Agent
Under Primary Agent - Spiro Pagratis
2013.11 - 2020.03
- Secured new clients through effective networking, relationship building, and referral generation.
- Brought clientele to various properties within Las Vegas including Wynn, Caesars, Venetian and MGM. Also represented them domestically at Foxwoods, casinos in California along with international including Prague in Czech Republic, Cyprus and Macau.
- Provided exceptional customer service, addressing inquiries and client requests. Daily requests include obtaining ratings, room, restaurant and show reservations.
Asian Marketing Manager
Red Rock Casino Resort & Spa
2013.06 - 2013.12
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Built Red Rock casino's Asian gaming business from 2 to 10 Baccarat tables.
- Daily duties include room reservations, greeting of clients on casino floor, comp issuance,
Table Games
Caesars Palace Hotel And Casino
2011.07 - 2013.06
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Dealt primarily Baccarat in Palace Court casino.
Table Games Dealer/Int'l Marketing Executive
Mirage Hotel & Casino
1998.10 - 2006.08
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Transferred from Table Games to International Marketing department for Far East Marketing.
- Baccarat dealer
- Under Erin Fong, I learned about how to take care of high profile gaming clientele. Worked with all departments including Hotel, Box Office, Butler services, Restaurants and Villa services.
Education
High School Diploma -
Jamaica High School
Jamaica Estates, NY06.1988
Skills
- Administrative Oversight
- Business Management
- Fluent Cantonese and Mandarin
Timeline
Owner
Evergrow Property Services
2020.04 - Current
Secondary Independent Agent
Under Primary Agent - Spiro Pagratis
2013.11 - 2020.03
Asian Marketing Manager
Red Rock Casino Resort & Spa
2013.06 - 2013.12
Table Games
Caesars Palace Hotel And Casino
2011.07 - 2013.06
Table Games Dealer/Int'l Marketing Executive
Mirage Hotel & Casino
1998.10 - 2006.08
High School Diploma -
Jamaica High School
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