Matthew Long
Summary
Seeking full-time employment. Open to various avenues of employment that offer the opportunity to learn and grow within a company where my skills and experience will be an asset.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Account Advisor
Bet365
Marlton, NJ
01.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Low Voltage Technician
Amazing Escape Room
08.2022 - 01.2023
- Configures and tests all electrically wired props/tricks throughout the location
- Effectively troubleshoots and repairs faulty equipment or conditions
- Responsible for the maintenance and upgrading of all electrically wired mechanics, as well as hardware and software
- Responds to dispatched services calls from multiple locations throughout New Jersey and Pennsylvania.
General Manager
Amazing Escape Room
08.2019 - 01.2023
- Delegating work to employees
- Ordering supplies for the location as well as putting it on the floor in an appealing and accessible way
- Upselling our Party Package and incentivizing customers to bring in more people
- Selling merchandise such as t-shirts, plush toys and experiences
- Creating marketing and advertisements and incentives to attract people to the location
- Keeping up with a fast paced environment
- General bookkeeping
- Impeccable time management skills
- Creating schedules for staff
- Responsible for taking bookings for groups of 100+
- Responding to donation requests, customer complaints and/or inquiries.
Online Sales Associate
BB Toy Store
09.2018 - 08.2019
- Create online eBay listings for toy merchandise offered for sale
- Research competitive offerings
- Photograph items in support of listings
- Post listings to the online store and maximize marketing strategies to ensure purchases
- Perform all tasks involved in preparing and shipping packages as needed.
Seasonal Backroom Associate
The Christmas Tree Shop
10.2017 - 01.2018
- Unload and unpack the merchandise
- Process products for floor display
- Perform backroom inventories
- Assemble items as needed
- Provide in-store customers assistance
- Perform general upkeep.
Education
Introduction to Program, HTML Web Design and Computer Basics -
Rowan College of South Jersey
Deptford, NJSkills
- Professionalism and Etiquette
- Industry Expertise
- Customer Service
- Computer Skills
- Calm and Professional Under Pressure
- Problem Resolution
- Work Prioritization
- Money handling abilities
References
- Jacqueline Duran, Known professionally for 3 years, 609-744-9976
- Cody Soper, Known professionally for 2 years, 908-947-5374
- Issabella Ruszczyk, Known professionally/personally for 3 years, 732-832-9433
Timeline
Customer Account Advisor
Bet365
01.2023 - 05.2024
Low Voltage Technician
Amazing Escape Room
08.2022 - 01.2023
General Manager
Amazing Escape Room
08.2019 - 01.2023
Online Sales Associate
BB Toy Store
09.2018 - 08.2019
Seasonal Backroom Associate
The Christmas Tree Shop
10.2017 - 01.2018
Introduction to Program, HTML Web Design and Computer Basics -
Rowan College of South Jersey
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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