Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Matthew Lord

Lubbock,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Lead Surgical Counselor

West Texas Eye
Lubbock, TX
09.2023 - Current
  • Provided preoperative counseling to patients and families regarding surgical procedures, risks, and outcomes.
  • Facilitated communication between physicians, nurses, allied health professionals, and other members of the healthcare team.
  • Managed a caseload of patients requiring complex preoperative assessment prior to surgery.
  • Educated patients on treatment plans for long-term and at-home recovery.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
  • Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Monitored team performance against targets, taking corrective action where necessary.

Optician

Eyeglass World
Lubbock, TX
06.2019 - 09.2023
  • Delivered optimal customer service and product knowledge
  • Kept detailed documentation of patients’ files and orders
  • Project Manager for philanthropy projects
  • Medical Billing
  • Maintaining Customer retention
  • Medical Sales
  • Consultive Selling

Education

High School Diploma -

Quitman High School
01.2019

Tyler Junior College

Texas Tech University

Skills

  • Patient History Documentation
  • Optical Needs Assessment
  • Medical Device Fabrication
  • Administrative Functions
  • Team Management
  • Relationship Building
  • Training & Development
  • Microsoft Word, Excel, Power Point (OPAC Certified)
  • Proficient typing ability
  • HIPPA knowledge
  • Medical/Surgical sales

Volunteer Work

  • Grace Campus
  • Salvation Army
  • Northeast Texas Child Advocacy
  • Quitman Anchor Club

Timeline

Lead Surgical Counselor

West Texas Eye
09.2023 - Current

Optician

Eyeglass World
06.2019 - 09.2023

High School Diploma -

Quitman High School

Tyler Junior College

Texas Tech University

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Matthew Lord