Matthew Manuel

2008 to 2012

• I have worked at Russells Unlimited which is a privately family owned business mainly working with transporting appliances and installing appliances I have been affiliated with it for four plus years but have been working off and on for them.

2012 to 2013

• I assisted customers with purchases
• Sold merchandise
• Managed kiosk alone
• Opening and closing procedures

2013 to 2014

• Took orders
• Relayed orders to the kitchen
• Delivered orders to tables
• Provided exceptional customer service
• Cleaned tables up after customers finished with their meals

2014 to 2016

• Upsold additional items based on customer interests and needs.
• Tracked sales performance metrics to identify trends in the market place.
• Handled customer complaints in a professional manner.
• Demonstrated product features and benefits for customers' needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

2016 to 2018

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Organized stockroom shelves according to size, color or style.
• Received and displayed product shipments on store retail shelves upon delivery.
• Used technology resources to assist customers in locating and selecting items.

2018 to 2019

• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Provided medication and other healthcare products to customers accurately and efficiently.
• Performed administrative duties such as filing, data entry, answering phones.
• Maintained pharmacy inventory by restocking shelves with medications and supplies.
• Processed third-party insurance claims for reimbursement of pharmaceuticals.
• Conducted compliance packaging of prescribed medications into unit dose containers.
• Maintained records of controlled substances dispensed according to state regulations.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Ensured accurate billing information was included on prescription orders prior to processing them.

WALGREENS PHARMACY

• 2019 to Present
• Entered patient profile information into computer systems accurately and completely.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Resolved customer complaints regarding product quality or quantity issues.
• Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Verified accuracy of patient information on prescription orders.