Matthew Marquez
Houston,TX
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed across roles at Walgreens and beyond. Excelled in creating positive customer experiences, boosting loyalty through active listening and critical thinking. Skilled in data entry and relationship building, consistently achieving high satisfaction scores without exceeding a 55-word limit.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walgreens
6651 Old Winter Garden Rd Orlando, Fl 32835
08.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Barista
Third Gen Coffee
25136 Grogans Park Dr, The Woodlands, Tx 77380
12.2024 - 01.2025
- Kept a clean and organized workspace for optimal productivity and safety.
- Created a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Catering Server
Citizens Catering
3830 SH-105 W Conroe, Tx 77304
09.2024 - 01.2025
- Helped in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Set up banquet tables and chairs based on event requirements.
Delivery Driver
Amazon
07.2024 - 09.2024
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Education
Bible Studies
Jesus School
2008 N Goldenrod Rd Orlando, FL 3280705-2024
High School Diploma -
Klein High School
05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Barista
Third Gen Coffee
12.2024 - 01.2025
Catering Server
Citizens Catering
09.2024 - 01.2025
Customer Service Representative
Walgreens
08.2024 - 07.2025
Delivery Driver
Amazon
07.2024 - 09.2024
Bible Studies
Jesus School
High School Diploma -
Klein High School