Matthew Masucci
Indian Trail,NC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Chick-fil-A
05.2018 - 06.2023
Managed overall operations of the daily shift:
- Positioning employees in stations
- Training and mentoring new employees to maximize team performance.
- Problem solving issues/mistakes for guests
- Handling end of day accounting of cashier deposits
Education
BBA - Organizational Management
University of North Carolina At Charlotte
Charlotte, NC05.2025
Skills
- Hospitality Management
- Handling Difficult Situations
- Strong Communication
- Leadership
Timeline
Shift Manager
Chick-fil-A
05.2018 - 06.2023
BBA - Organizational Management
University of North Carolina At Charlotte
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Bralen HoustonBralen Houston
Delivery Driver at Amazon DSPDelivery Driver at Amazon DSP