Tony Huynh
Wylie,TX
Overview
16
16
years of professional experience
Work History
Shift Manager
Pizza Hut
06.2018 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager
Pizza Hut
03.2013 - 06.2018
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
Delivery Driver/ Shift Manager
Pizza Hut
07.2006 - 03.2013
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Verified validity of vehicle inspection stickers and registrations.
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
Berkner High School
Richardson, TX05.1982
Skills
- Opening and Closing Procedures
- Accurate Money Handling
- Verbal and Written Communication
- Payment Processing
- Cash Handling
- Customer Experience Management
- Food Safety and Sanitation
- Labor and Food Cost Control
- Goal Attainment
- Hospitality Management
- Interpersonal Skills
- Manufacturing Principles
- Policy Administration
- Safety and Security Enforcement
- Job Assignments
- Cash Drawer Balancing
- Handling Customer Complaints
- Guest Satisfaction
- Money Transfers
- Operations Management
- Union Negotiations
- Billing and Payment Processing
- Inventory Control
- Accounts Payable and Accounts Receivable
- Staff Training and Onboarding
- Directing Team Members
- Shift Work
- Schedule Management
- Guest Relations
Timeline
Shift Manager
Pizza Hut
06.2018 - 06.2022
Shift Manager
Pizza Hut
03.2013 - 06.2018
Delivery Driver/ Shift Manager
Pizza Hut
07.2006 - 03.2013
Berkner High School
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication. Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity. Diligent [Desired Position] with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
401k matchWork-life balanceFlexible work hoursPaid sick leavePaid time offStock Options / Equity / Profit SharingHealthcare benefitsCareer advancementAccomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Languages
Chinese (Mandarin)
Full Professional
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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