Matthew Matelski
Komatsu Mining
Waterford
28
years of professional experience
Dynamic leader with extensive experience in staff training and process optimization. Proven ability to mentor teams, streamline operations, and enhance service standards, delivering measurable improvements in customer satisfaction and operational performance.
Work History
Sr. Factory Service Representative
3 Years 9 Months- Trained new employees on company protocols and service standards to ensure consistent performance.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Welding Engineer
15 Years 7 Months- Led welding process improvements to enhance quality and reduce defects.
- Developed and implemented comprehensive welding procedures for various applications.
- Mentored junior engineers in advanced welding techniques and safety protocols.
- Conducted thorough inspections of welded structures to ensure compliance with industry standards.
Group Leader
3 Years- Led cross-functional teams to enhance operational efficiency and improve project outcomes.
- Developed training programs to mentor new staff and promote skill advancement.
- Streamlined processes to reduce downtime and maximize productivity across departments.
- Implemented safety protocols, ensuring adherence to regulatory standards and enhancing workplace safety culture.
Welder - Large Weldments
5 Years 8 MonthsEducation
No Degree - Welding
No Degree - Welding
Skills
Customer support
Technical support
Customer relations
Service recommendations
Product knowledge
Staff training
Timeline
Sr. Factory Service Representative
Komatsu Mining
11.2022 - CurrentRead More
Welding Engineer
Komatsu Mining
04.2007 - 11.2022Read More
Group Leader
Komatsu Mining
04.2004 - 04.2007Read More
Welder - Large Weldments
Komatsu Mining - P&H
08.1998 - 04.2004Read More
MATC
No Degree from Welding
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WCTC
No Degree from Welding
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