Matthew McDonald
Summary
Results-driven manager with expertise in inventory and operations management. Proven track record in vendor negotiation and risk management, enhancing efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager
Cantina Laredo
Tyler
04.2021 - 02.2025
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices, enhancing overall customer satisfaction.
- Managed inventory levels to align with demand, minimizing stock shortages and waste.
- Implemented training programs to enhance team performance and skills.
- Monitored compliance with health and safety regulations in the restaurant.
- Monitored staff performance, providing feedback and support to improve service quality.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with laws, regulations, and industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
Mechanic Technician
Coker Enterprises
Tyler
11.2018 - 06.2020
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Partnered with cross-functional teams to fulfill targets.
- Engaged customers and conducted dialogues through proficient application of interpersonal and social skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Maryville High School
Maryville, MO05-2009
Skills
- Inventory management
- Risk management
- Vendor negotiation
- Customer relationship management
- Marketing strategy
- Business development
- Documentation and reporting
- Operations management
- Financial management
- Data analysis
- Verbal and written communication
- Financial records oversight
- Business administration
- Staff management
- Customer relationship management (CRM)
- Regulatory compliance
- Expense tracking
- Competitor research
- Clear communication
- Revenue management
- Customer service
- Project planning
- Policy and procedure development
- Strategic planning
- Budget control
Languages
English
Full Professional
Spanish
Professional
Timeline
Manager
Cantina Laredo
04.2021 - 02.2025
Mechanic Technician
Coker Enterprises
11.2018 - 06.2020
High School Diploma -
Maryville High School