Matthew McIntosh
Saline,MI
Summary
With two decades of hands-on experience in a family-owned lawn care and landscaping enterprise, I bring a wealth of expertise in cultivating customer satisfaction and nurturing a vibrant company culture. Demonstrating a proven track record, I've consistently achieved a 98% retention rate year after year, a testament to my dedication to exceeding client expectations. My strengths lie in adeptly managing logistics and optimizing performance, ensuring operational excellence and sustained growth. I am poised to leverage my extensive background to drive success and deliver exceptional results in any professional endeavor.
Overview
20
20
years of professional experience
Work History
Operations Manager
McIntosh Grounds Maintenance
2004.04 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
Education
BBA - Business Administration And Management
Eastern Michigan University
Ypsilanti, MISkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
- Staff Training
- Performance monitoring
- Employee Motivation
- Workflow Optimization
- Client Relations
- Logistics Management
Timeline
Operations Manager
McIntosh Grounds Maintenance
2004.04 - Current
BBA - Business Administration And Management
Eastern Michigan University
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