Summary
Overview
Work History
Education
Skills
Timeline
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Matthew McTighe

The Villages,FL

Summary

Dynamic sales associate with a proven track record at Dicks Sporting Goods Distribution Center, excelling in customer service and cash handling. Recognized for building lasting customer relationships and enhancing store appeal. Strong problem-solving abilities and teamwork skills contributed to increased customer loyalty and satisfaction.

Overview

9
9
years of professional experience

Work History

Food Runner

Glenview Country Club
01.2025 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Sales Associate

Dicks Sporting Goods Distribution Center
11.2023 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Head Waiter

Green Tree Country Club
01.2016 - 07.2020
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

High School Diploma -

St.Raymonds High School For Boys
The Bronx, NY
05-2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Food Runner

Glenview Country Club
01.2025 - Current

Sales Associate

Dicks Sporting Goods Distribution Center
11.2023 - 01.2025

Head Waiter

Green Tree Country Club
01.2016 - 07.2020

High School Diploma -

St.Raymonds High School For Boys

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