Matthew Metcalf
Colorado Springs,CO
Summary
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Line Cook
Jorge's
Old Colorado City, CO
01.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Customer Service Representative
Xfinity Comcast
Longmont, CO
04.2016 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server
P.F. Chang's Bistro
Loveland , CO
09.2014 - 04.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Temple High School
Temple, TX05.2000
Skills
- Team Leadership
- Staff Management
- Quality Control
- Special Event Cooking
- Kitchen Equipment Operation
- Supply Ordering and Procurement
- Safe Food Handling
- Food Preparing, Plating and Presentation
- Ingredient Weighing and Measuring
- Detail-Oriented
- Sanitation Standards Compliance
- Kitchen Staff Supervision
- Portion Control
- Food Safety Labeling Systems
- Back of House Management
- Relationship Building
- Restaurant Management
- Inventory Management
- Time Management
- Quality Assurance
- Coordinating Staff Meetings
- Special Events and Catering
- Labor and Food Cost Control
- Spreadsheet Tracking
- Menu Planning
- Scheduling and Staff Coordination
- Leadership and Decision Making
- Customer Service
- Food Storage and Rotation
- Staff Recruiting and Hiring
- Critical Thinking
Timeline
Line Cook
Jorge's
01.2022 - Current
Customer Service Representative
Xfinity Comcast
04.2016 - 05.2021
Server
P.F. Chang's Bistro
09.2014 - 04.2016
High School Diploma -
Temple High School