Matthew Mirabal
Grants,NM
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Cibola General Hospital
08.2023 - Current
- EREnsured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responsible for handling insurance billing authorizations for 40 or more patients.
Shift Manager and Former Assistant Manager
Lotaburger
Grants, NM
08.2017 - 06.2024
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Cashier
Walmart
06.2020 - 10.2020
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced shopping experience, provided product information and location assistance.
Education
Associates of Prebusiness -
New Mexico State University
Grants, NM05.2023
High School Diploma -
Grants High School
Grants NM05.2019
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Team Collaboration
- Relationship Building
- Flexible Schedule
References
- Maria douglas, General Manager, Lotaburger, (505)285-7991
- Michelle Johnson, Physical Therapy Coordinator, Cibola General Hospital, (505)290-3487
- Samantha Burke, Wound Care Technician, Cibola General Hospital, (505)290-0380
- Erica Cohen, Executive Assistant, Cibola General Hispital (562)472-4442
- Angelina Foreman, Patient Financial Services-Director, Cibola General Hospital (505)287-4446
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCareer advancementWork from home optionTeam Building / Company RetreatsPersonal development programsQuote
It is never too late to be what you might have been.
George Eliot
Timeline
Patient Access Representative
Cibola General Hospital
08.2023 - Current
Cashier
Walmart
06.2020 - 10.2020
Shift Manager and Former Assistant Manager
Lotaburger
08.2017 - 06.2024
Associates of Prebusiness -
New Mexico State University
High School Diploma -
Grants High School
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