Matthew Miranda

*Note: During my time at FedEx I have worked for the following three contractor companies under FedEx employment.: CTE Logistics, Daily Gazette, and Keindlmoore Trucking Inc. at varying date's. Working as an employee for each company I was tasked with essentially the same job and I have decided to present them as one for convenance.

• Operated commercial vehicles in compliance with safety regulations and company policies.
• Managed timely deliveries of freight to various locations, ensuring customer satisfaction.
• Conducted pre-trip inspections to verify vehicle safety and operational readiness.
• Maintained accurate logs of driving hours, mileage, and fuel consumption for reporting purposes.
• Adhered to local traffic laws while navigating diverse road conditions and environments.
• Communicated effectively with dispatchers to coordinate routes and address any issues during transit.
• Demonstrated flexibility in adapting to changing schedules and delivery requirements.
• Assisted in loading and unloading cargo, ensuring secure transport of goods.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.

• Delivered mail to residential and business addresses, ensuring prompt and accurate service.
• Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
• Collaborated with team members to optimize delivery routes for improved time management.
• Addressed customer inquiries and resolved issues related to mail delivery effectively.
• Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
• Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
• Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
• Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

• Maintained cleanliness and sanitation standards throughout facility to ensure safe environment for members.
• Operated cleaning equipment, including floor buffers and vacuums, to uphold aesthetic appeal of gym areas.
• Performed routine inspections of facilities, identifying maintenance needs and reporting issues to management promptly.
• Assisted in organizing cleaning supplies and inventory management to enhance operational efficiency.
• Collaborated with management to develop improved cleaning schedules, enhancing overall facility upkeep.
• Conducted periodic deep-cleaning projects, elevating hygiene standards within high-traffic areas of the gym facility.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Kept building spaces premises clean inside and outside.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
• Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Checked in and stocked inventory throughout facility.
• Reported damages and hazardous conditions to management for further action.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Used power scrubbing and waxing machines to scrub and polish floors.

• Processed customer transactions efficiently using point-of-sale systems.
• Ensured accuracy in cash handling and register operations.
• Assisted customers with product inquiries and provided exceptional service.
• Maintained clean and organized checkout area to enhance customer experience.
• Collaborated with team members to streamline checkout processes and reduce wait times.
• Resolved customer complaints promptly to ensure satisfaction and loyalty.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Developed and implemented improved cleaning schedules, enhancing operational efficiency across shifts.
• Collaborated with team members to optimize workflows, resulting in quicker turnaround for cleaning tasks.
• Maintained floor cleaning and waxing equipment.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Addressed minor maintenance issues promptly to prevent further damage or escalation.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Cleaned equipment and machinery to maintain in optimum working condition.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Kept building spaces premises clean inside and outside.