Matthew Monte Carlo
Myrtle Beach,SC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Server
PF Changs Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager of Operations
Northern Bites Cafe
03.2021 - 06.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Coastal Carolina University
Conway, SC 08.2022 - 05.2026
Skills
- Strong Work Ethic
- Decision-Making
- Team Leadership
- Attention to Detail
- Friendly, Positive Attitude
- Microsoft PowerPoint, Excel, and Word
Timeline
Server
PF Changs Restaurant
03.2024 - Current
Coastal Carolina University
08.2022 - 05.2026
Manager of Operations
Northern Bites Cafe
03.2021 - 06.2023
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