Matthew Moreno
Las Vegas
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
Work History
Field Service Supervisor
Securitas Security Services USA
Henderson, NV
11.2023 - Current
- Supervised field service operations, ensuring timely and efficient completion of service requests.
- Trained and mentored technicians on best practices and equipment handling procedures.
- Developed and implemented standard operating procedures to improve workflow efficiency.
- Coordinated with cross-functional teams to resolve technical issues and enhance customer satisfaction.
Security Officer
Securitas
Henderson, NV
11.2021 - 11.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cashier
Smith's Food And Drug
Las Vegas, Nevada
04.2020 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Host/Cashier
Boulder Station
Las Vegas, Nevada
02.2019 - 02.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Electronics Sales Associate
Wal-Mart
Las Vegas, Nevada
06.2017 - 06.2018
- As an Electronics Sales Associate I would help customers find products they were looking for or give recommendations to similar products that might help them achieve the same goal
- I would also help with restocking the shelves and moving pallets of product from our storage to the sales floor.
Customer Service Associate
Wal-Mart
Las Vegas, Nevada
05.2016 - 06.2017
- As a Customer Service Associate I would help customers with returns/exchanges and also help with money services including MoneyGram, bill pay, and money orders
- I would also occasionally help the store with restocking unwanted products and properly disposing of hazardous waste materials.
Customer Service Associate
Smith's Food And Drug
Las Vegas, NV
10.2014 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Courtesy Clerk
Smith's Food And Drug
Las Vegas, Nevada
02.2013 - 10.2014
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV06.2012
Skills
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Detailed Activity Logs
- CPR Certified
- Attentive and Observant
- Law Enforcement Collaboration
- Foot and Vehicle Patrol
Languages
English
Native or Bilingual
Timeline
Field Service Supervisor
Securitas Security Services USA
11.2023 - Current
Security Officer
Securitas
11.2021 - 11.2022
Cashier
Smith's Food And Drug
04.2020 - 11.2021
Host/Cashier
Boulder Station
02.2019 - 02.2020
Electronics Sales Associate
Wal-Mart
06.2017 - 06.2018
Customer Service Associate
Wal-Mart
05.2016 - 06.2017
Customer Service Associate
Smith's Food And Drug
10.2014 - 02.2016
Courtesy Clerk
Smith's Food And Drug
02.2013 - 10.2014
High School Diploma -
Del Sol Academy Of The Performing Arts