Matthew Murray

Managed day-to-day operations of a lower-volume automotive service department, balancing customer care, technician support, and overall shop performance. Directed repair workflow from vehicle check-in through final delivery, ensuring repairs were completed accurately, efficiently, and on schedule. Partnered closely with technicians by overseeing repairs and providing support with advanced diagnostics and complex troubleshooting when needed. Strengthened customer confidence through clear explanations of vehicle concerns, repair recommendations, and proactive communication throughout the service process. Drove business growth by improving service conversion, identifying maintenance opportunities, and enhancing customer retention efforts, contributing to a 20% increase in sales since assuming the role. Also handled estimates, parts coordination, warranty administration, and daily scheduling while maintaining a high standard of quality and operational efficiency.

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• Primary liaison between customers and technicians in a fast-paced shop environment. Responsible for greeting customers, documenting vehicle concerns, preparing and presenting estimates, obtaining repair authorizations, and processing payments. Scheduled appointments, dispatched work to technicians, coordinated parts ordering, and provided repair updates to ensure smooth workflow. Maintained accurate repair orders while recommending necessary maintenance and repairs to support shop revenue and customer satisfaction. Delivered strong customer service while managing multiple tasks and meeting sales goals.

• Served as the General Manager of a fast-paced automotive repair shop, overseeing daily operations, staff management, workflow coordination, and customer service. Responsible for managing technicians and front counter employees to ensure efficient repairs, high productivity, and strong customer satisfaction. Assisted customers with repair recommendations, maintenance planning, estimates, financing options, and warranty information while helping build long-term client relationships. Contributed directly to sales growth through effective communication, service recommendations, upselling maintenance needs, and improving customer retention. Also handled invoicing, parts ordering, vendor relations, scheduling, and quality control while ensuring the shop operated safely, efficiently, and profitably.

Worked as a Service Manager in a high-volume automotive repair shop, leading day-to-day service operations and ensuring smooth coordination between customers, technicians, and parts suppliers. Supervised repair progress and shop workflow while assisting technicians with advanced troubleshooting and complex vehicle diagnostics when needed. Focused on delivering strong customer service by discussing vehicle concerns, explaining recommended repairs, preparing estimates, and maintaining consistent communication throughout the repair process. Played an active role in increasing service sales through preventative maintenance recommendations and identifying additional repair opportunities. Managed appointment scheduling, repair prioritization, warranty processing, and parts procurement while helping maintain shop efficiency, repair quality, and overall department performance.

• Worked in a hybrid Automotive Technician and Sales role, performing vehicle diagnostics, maintenance, and repair work while also assisting customers with service recommendations and sales support. Diagnosed mechanical and electrical issues, completed repairs efficiently, and ensured vehicles met safety and quality standards before delivery. Assisted customers by explaining repair needs, recommending preventative maintenance, and helping them understand the value of completed services. Contributed to shop revenue growth through strong customer communication, upselling necessary repairs and maintenance packages, and building trust through technical knowledge and professionalism. Worked closely with service advisors and management to maintain workflow efficiency, accurate repair documentation, and a positive customer experience from vehicle check-in through completion.

• Served as General Manager of a high-volume quick lube and automotive maintenance facility, overseeing daily operations, employee performance, customer service, and overall shop profitability. Managed technicians and service staff while maintaining efficient workflow and fast turnaround times in a fast-paced environment. Played a major role in driving sales through customer education and upselling fluid services, preventative maintenance, filters, wiper blades, batteries, tire services, and other basic maintenance repairs based on vehicle condition and manufacturer recommendations. Assisted customers by explaining service needs clearly and building trust through honest recommendations and strong communication. Responsible for scheduling, inventory control, cash handling, training employees on sales techniques and service procedures, resolving customer concerns, and ensuring all work was completed safely, accurately, and efficiently.

• Great customers and go over manufacturer recommendations and technician observations. Provide a comfortable sales environment for customers.

• Install tires and perform basic maintenance services on vehicles.