Matthew Myers
Littlestown,PA
Summary
Personable and dedicated Sales Account Manager with 15 years of experience in the Rail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Repair Systems Manager
Knorr Brake Company
Westminster , Maryland
08.2024 - Current
Rail Services Account Manager
Knorr Brake Company
Westminster, MD
06.2022 - 08.2024
- Delivered exceptional account service to strengthen customer loyalty.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Addressed customer questions and concerns regarding products, prices and availability.
- Formulated trusted relationships with key accounts.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Developed and executed annual sales plans and strategies for Mid-West and Southeast territory.
Warehouse Manager
Knorr Brake Company
Westminster, MD
03.2019 - 06.2022
- Managed relocation and supported start-up of Microelettrica from NJ to MD.
- Lead special projects such as inventory reduction and warehouse relocation closure.
- Re-Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Managed a warehouse staff of 20-25 employees.
- Established and maintained good relations with customers, vendors and transport companies.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Managed warehouse system updates to increase productivity and reduce errors.
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
- Manages KPI's to achieve and improve customer delivery from 72% to 90%.
- Maintained 98% accuracy of cycle counts for 30 million dollars of inventory.
Quality Supervisor
Knorr Brake Company
Westminster, MD
05.2018 - 03.2019
- Effectively managed 15+ quality assurance employees.
- Executed written quality control protocols, gathered data and generated reports with support of team members.
- Tracked key performance indicators and anticipated and corrected trends that compromised achievement of targets.
- Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
- Conducted weekly meetings to help consistency in teamwork.
- Conducted inspections with quality control team members.
- Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies.
- Worked with purchasing to bring non-conforming material lead times down from 120 days to 30 days.
Production Supervisor/Planner
Knorr Brake Company
Westminster, MD
02.2014 - 05.2018
- Delegated tasks to 7-10 employees and monitored accurate and timely completion of tasks to meet project milestones and monthly sales targets.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Oversaw continuous improvement initiatives in Lean environment to drive gains in quality, flow and output.
- Decreased labor hours through strategic process changes.
- Established and updated production schedules to meet changing demands.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Production planned for 14 million dollars are year in sales.
- Effectively supervised customer repair/warranty warehouse by decreasing throughput lead times.
Project Coordinator
Knorr Brake Company
Westminster, MD
11.2012 - 02.2014
- Coordinated with various department leads to identify and outline solutions to client-specified challenges.
- Assembled briefs and prepared PowerPoint presentations.
- Updated and distributed weekly project schedules and milestones.
- Produced status reports for customers and project management.
- Documented labor hours and budget expenses for projects.
Warehouse Intern
Knorr Brake Company
Westminster, MD
10.2008 - 11.2012
- Transferred materials to and from warehouses, production lines and packaging lines.
- Prepared containers and boxes for shipment, pulled product from warehouses and packaged products.
- Transferred heavy materials from ground level to elevated storage locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Six Sigma Green Belt
02.2020
Associate of Arts - Business Management
Harrisburg Area Community College
Harrisburg, PA06.2012
High School Diploma -
Littlestown Senior High School
Littlestown, PA06.2008
Knorr Brake LEAD Program
Westminster, MDSkills
- Sales Development
- Extensive Rail experience
- Event Planning
- Customer Relationships
- Sales Forecasting
- Territory Management
- Client Development
- Project planning and scheduling
- Teamwork and collaboration
- Flexible
- Strong Oral and written communication skills
- Critical thinking and problem solving
- Leadership
- 15 years of MRP experience (SAP)
- Sales Presentations
- Decision-Making
- Relationship Building and Rapport
- Revenue Generation
- Customer Service
- Market Understanding
- Strong Techinical Skills of KBC Products
Timeline
Repair Systems Manager
Knorr Brake Company
08.2024 - Current
Rail Services Account Manager
Knorr Brake Company
06.2022 - 08.2024
Warehouse Manager
Knorr Brake Company
03.2019 - 06.2022
Quality Supervisor
Knorr Brake Company
05.2018 - 03.2019
Production Supervisor/Planner
Knorr Brake Company
02.2014 - 05.2018
Project Coordinator
Knorr Brake Company
11.2012 - 02.2014
Warehouse Intern
Knorr Brake Company
10.2008 - 11.2012
Six Sigma Green Belt
Associate of Arts - Business Management
Harrisburg Area Community College
High School Diploma -
Littlestown Senior High School
Knorr Brake LEAD Program
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