MATTHEW NAGLE
KISSIMMEE,FL
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Fireplace and Gas Services
Orlando, FL
10.2014 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Arts - Business And Organizational Leadership
Valencia College
Orlando, FL07-2024
Skills
- Financial Administration
- Account Management
- Business Administration
- Project Management
- Complaint resolution
- Sales Promotion
- Handling Escalations
- Technical Support
- Customer Retention
- Customer Service
- Focused on customer satisfaction
Languages
Sign Language
Native/ Bilingual
English
Native/ Bilingual
Certification
- NFI (National Fireplace Institute) Gas and Wood Certified
- Category 1 Gas license
- OSHA 30
- CPR Certified
- Forklift Certified
References
References available upon request.
Timeline
General Manager
Fireplace and Gas Services
10.2014 - Current
Bachelor of Arts - Business And Organizational Leadership
Valencia College
- NFI (National Fireplace Institute) Gas and Wood Certified
- Category 1 Gas license
- OSHA 30
- CPR Certified
- Forklift Certified
Similar Profiles
Linnette ZeissLinnette Zeiss
Owner at Fire Inside Gas Fireplace Service And Repair Of NVOwner at Fire Inside Gas Fireplace Service And Repair Of NV
Mindy SandersMindy Sanders
CFO at Murphy's Fireplace & StovesCFO at Murphy's Fireplace & Stoves
Jesse M. SpenceJesse M. Spence
FirePlace Outfitter, technicians at FirePlace Outfitter, techniciansFirePlace Outfitter, technicians at FirePlace Outfitter, technicians