MATTHEW NAGLE
KISSIMMEE,FL
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Fireplace and Gas Services
Orlando , FL
2014.10 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Arts - Business And Organizational Leadership
Valencia College
Orlando, FL2024-07
Skills
- Financial Administration
- Account Management
- Business Administration
- Project Management
- Complaint resolution
- Sales Promotion
- Handling Escalations
- Technical Support
- Customer Retention
- Customer Service
- Focused on customer satisfaction
Languages
Sign Language
Native/ Bilingual
English
Native/ Bilingual
Certification
- NFI (National Fireplace Institute) Gas and Wood Certified
- Category 1 Gas license
- OSHA 30
- CPR Certified
- Forklift Certified
References
References available upon request.
Timeline
General Manager
Fireplace and Gas Services
2014.10 - Current
Bachelor of Arts - Business And Organizational Leadership
Valencia College
- NFI (National Fireplace Institute) Gas and Wood Certified
- Category 1 Gas license
- OSHA 30
- CPR Certified
- Forklift Certified
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