Matthew Nardizzi
Brighton
Summary
I am a highly experienced and knowledgeable Bartender (w/ bartender license) & server that has worked at top fine dining restaurants, lounges, wine bars and taverns. I have extensive training from premier restaurant training programs and finished head of my classes. I bring a very positive attitude, great energy, exceptional customer service and create memorable dinning experiences for restaurant customers.
Overview
5
5
years of professional experience
Work History
Front Server
Menton Restaurant
05.2023 - 01.2024
- Guaranteed customer satisfaction, serving chef tasting menu, prix fixe menu, and truffle tasting menu.
- Maintained an extensive knowledge of every menu item, ranging from cooking methodology, and origin of ingredients, to educate diners and provide a perfect customer experience.
- Presented every course of the meal, including detailed ingredient explanations provided by our chef de cuisine.
- Cultivated a collaborative, team-oriented environment among staff.
Bartender/Server Shift Leader
Gabrielles Steak House
08.2022 - 03.2023
- Top bartender/server at trendy fine dining restaurant with extensive fine dining training.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Answered customers' questions and recommended items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Paired food with wine and specialty cocktails
- Bartend during day shifts
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as specials, appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Barcelona Wine Bar
03.2022 - 03.2023
- Completed and executed Barcelona's extensive server training program.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/Server Shift Leader
Dolphin South Trattoria
11.2021 - 04.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server & Counter Manager
Capri Pizza & Pasta
03.2019 - 04.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised servers, delivery drivers and coordinated service to multiple dining areas.
- Bussed and reset tables to keep dining room and work areas clean
Education
Bachelor of Science - Marketing
La Salle University
Philadelphia, PA05.2008
Skills
- Bartending License
- Wine Service
- Bartender
- Wine & food paring
- Stocking and Replenishing
- Point of Sale Knowledge
Timeline
Front Server
Menton Restaurant
05.2023 - 01.2024
Bartender/Server Shift Leader
Gabrielles Steak House
08.2022 - 03.2023
Server
Barcelona Wine Bar
03.2022 - 03.2023
Bartender/Server Shift Leader
Dolphin South Trattoria
11.2021 - 04.2022
Server & Counter Manager
Capri Pizza & Pasta
03.2019 - 04.2022
Bachelor of Science - Marketing
La Salle University
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