Matthew Nasuti
Pottstown
Summary
To obtain a challenging position where I can apply my interest in communicating with customers to ensure their complete satisfaction through customer service. Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
12
12
years of professional experience
Work History
Service Advisor
Bergey's Cadillac
02.2023 - Current
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Assistant Service Manager
Armen Cadillac
05.2022 - 02.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Service Advisor
Armen Cadillac
02.2020 - 05.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Technician
Armen Cadillac
06.2018 - 02.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
HVAC Apprentice
Mario Drier Mechanical Heating & A/C
06.2017 - 08.2017
- Customer service
- Clean/Organize shop
- Special tools/equipment
Technician Apprentice
Family Camping Outlet
06.2016 - 08.2016
- Customer service
- Performed Camper/RV State Inspections
- Clean/Organize shop
Saint Aloysius Parish
06.2015 - 08.2015
- Cleaned/organized parish school – followed teacher plans to organize, clean, and prepare classrooms
Server/ busser/ host/ take-out
Max & Erma’s Restaurant
09.2014 - 08.2015
Customer Service Associate
Sanatoga Thriftway
06.2013 - 11.2014
- Worked in Produce, Deli, and Dairy Departments taking stock and by doing whatever necessary to maintain the appearance those areas
Education
BS -
Automotive Technology Management
12.2019
AAS -
Automotive Technology
12.2017
State Inspection Certification -
12.2016
Valvoline Motor Oil Basics -
12.2015
Skills
- Excellent communication skills
- Organized
- Quality control
- Motivated to learn
- Customer retention
- Strong work ethic
- Tech-Savvy
Accomplishments
- Received State Inspection Certification, 05/16
- Accomplished ASE Practice in 7 Areas
- 2024 Certified Cadillac Service Advisor
- Received State Emissions Certification
Languages
Spanish
Limited Working
Timeline
Service Advisor
Bergey's Cadillac
02.2023 - Current
Assistant Service Manager
Armen Cadillac
05.2022 - 02.2023
Service Advisor
Armen Cadillac
02.2020 - 05.2021
Service Technician
Armen Cadillac
06.2018 - 02.2020
HVAC Apprentice
Mario Drier Mechanical Heating & A/C
06.2017 - 08.2017
Technician Apprentice
Family Camping Outlet
06.2016 - 08.2016
Saint Aloysius Parish
06.2015 - 08.2015
Server/ busser/ host/ take-out
Max & Erma’s Restaurant
09.2014 - 08.2015
Customer Service Associate
Sanatoga Thriftway
06.2013 - 11.2014
AAS -
Automotive Technology
State Inspection Certification -
Valvoline Motor Oil Basics -
BS -
Automotive Technology Management
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