Accomplished Regional Manager and Event Coordinator, adept in strategic planning and staff development. Spearheaded initiatives that significantly enhanced customer satisfaction and profitability. Proficient in Spanish, excels in coordinating large events and operations management, demonstrating exceptional communication skills and a results-driven approach.
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Overview
18
18
years of professional experience
Work History
Regional Manager
BarrelHouse Brewing Company
05.2017 - Current
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
In charge of maintenance and sanitation from top to bottom, overseeing cleanliness and functionality of all workspaces / areas. This includes but not limited to; Restrooms, Tables, Floors, Glassware, Beer and gas lines, HVAC, Walk-in refrigerator. Anything broken, I fixed it.
Personally training all staff by way of county codes to stay compliant across the board.
Major event coordinating for the Taprooms. These events would exceed sales over $17k, and require rigorous planning and coordination, as each event would have over 4k in customers through the day. Events would include anything from; Game planning or tournament play, Booking of music, Booking of food trucks and or merchant vendors, Making sure all proper paperwork are in order and sanctioned for said events by way of the city, Setting up security and check points, Developing a budget for cost analysis, Making sure everyone is happy.
Developing daily entertainment for customers to enjoy. Both locations would have 5 to 6 days out of the week with some sort of games, or music / entertainment
Involving charities or similar groups for food, clothing, and toy drives during respected times of year.
In charge of getting all staff certified and trained in mandated courses for said rolls.
In charge of all landscape and yard maintenance. This would involve planning seasonally for what works for our ambiance in the yards. Duties include but not limited to; Weed pulling, Tree planting, Watering, Raking, Sanding and repainting tables, Animal byproduct cleanup, etc.
Strategically leading and delegating any duties that require a multi-team effort on large tasks, and effectively communicate the steps and process's involved for optimal completion of task(s)
In charge of ordering and maintaining a working inventory. This includes but not limited to; All beer for taprooms, All merchandise (Clothing, signs, etc), Linens and janitorial goods, Compressed gas (Co2 / No2)
In charge of receiving all deliveries and QC on incoming pallets. This involves checking for any damage product, out dated product, etc.
Scheduling and approval of all monthly schedules of all staff
In charge of all hiring and termination of employees, and everything inbetween. Meeting the needs of all workers who have any issues or concerns.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Developed vendor network of contacts to drive down costs and increase revenues.
Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
92J
US Army National Guard
06.2012 - 06.2018
Worked on water petrifaction equipment. Mostly on reverse osmoses systems.
Handling and inventory of necessary chemicals involved in water purification process.
Manager
Sequoia Brewing Company
01.2006 - 05.2011
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assisted in development and implementation of new menus to offer variety and options to customers.
Education
High School Diploma -
Clovis West
Fresno
06.2004
Skills
Operations
Coordinating large events
Excellent Communicator
Staff Training and Development
Strategic Planning
Staff Management
Operations Management
Maintenance / Physical Labor
Proficient in Spanish
Moderate at Russian
Timeline
Regional Manager
BarrelHouse Brewing Company
05.2017 - Current
92J
US Army National Guard
06.2012 - 06.2018
Manager
Sequoia Brewing Company
01.2006 - 05.2011
High School Diploma -
Clovis West
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