Summary
Overview
Work History
Education
Skills
Certification
Working towards EMT certification
Timeline
Generic

Matthew Nickol

Avon,IN

Summary

Dependable individual effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Server

Swenson's Drive-In
07.2024 - Current
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Facility Assistant

RBI Baseball Factory
03.2022 - 07.2024
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Assisted with logistical requirements for events and meetings.
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
  • Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.

Busser

Charbonos
08.2020 - 03.2022
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

EMT School At Hendricks Regional Health
Danville, IN
03.2025

High School Diploma -

Avon High School
Avon, IN
05.2024

Skills

  • Order Taking and Processing
  • Guest Relations
  • Conflict Management
  • Teamwork and Collaboration
  • Problem-Solving
  • High-volume dining
  • POS Systems
  • Positive and Friendly Attitude
  • Customer Service
  • Compliance standards
  • Responsible and Trustworthy

Certification

  • Certified BLS Provider

Working towards EMT certification

Currently enrolled in Emergency Medical Technician class through Hendricks Regional Health.  EMTs have the basic knowledge and skills necessary to stabilize and safely transport patients ranging from non-emergency and routine medical transports to life threatening emergencies.

Timeline

Lead Server

Swenson's Drive-In
07.2024 - Current

Facility Assistant

RBI Baseball Factory
03.2022 - 07.2024

Busser

Charbonos
08.2020 - 03.2022

EMT School At Hendricks Regional Health

High School Diploma -

Avon High School

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Matthew Nickol