Matthew O'Dougherty
Cedar Rapids
Summary
Dynamic operations leader with a proven track record at CRST Dedicated, adept in P&L management and fostering team leadership. Excelled in optimizing processes, reducing waste, and enhancing customer satisfaction through effective problem-solving and decision-making. Skilled in operations management and delivering exceptional customer service, consistently achieving financial and quality targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager of Operations
CRST Dedicated
01.2023 - 01.2025
- Formulated actionable plans to achieve operational objectives.
- Fostered collaboration among departments for improved communication and teamwork.
- Analyzed current processes for opportunities to reduce waste and improve efficiency.
- Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Maintained accurate records of vehicle maintenance, and fuel costs to strategically cut cost
Load Planner
CRST Expedited
11.2018 - 03.2020
- Assessed freight compatibility, prioritizing loads based on factors such as delivery requirements, routing needs, hours of service, and weather.
- Provided training and mentorship to subordinate staff to gauge preparedness in executing proper load plans.
- Coordinated closely with driver managers and drivers to address any issues, ensuring smooth operation of the supply chain.
Driver Manager
CRST Expedited
11.2016 - 11.2018
- Increased customer satisfaction by addressing concerns promptly and providing regular updates to customer service on delivery status.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
Food Service Aide
Unity Point Healthcare
10.2005 - 11.2016
- Maintained a well-organized workspace, improving team efficiency during peak hours.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Implemented portion control measures to reduce food waste and maintain consistent serving sizes.
- Assisted in ingredient and meal preparation according to recipe specifications, individual dietary restrictions and culinary best practices.
- Supported cash handling procedures as needed, resulting in accurate transactions and improved financial accountability.
- Provided excellent customer service through friendly interactions and promptly addressing concerns or complaints.
Education
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IASkills
- Decision-making
- Customer service
- KPI tracking
- Problem-solving
- Public speaking
- Team leadership
- P&L management
- Operations management
Certification
Emerging Leaders in Transportation
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy playing Golf for overall physical and mental well-being
- Hiking
- Music
Timeline
Manager of Operations
CRST Dedicated
01.2023 - 01.2025
Load Planner
CRST Expedited
11.2018 - 03.2020
Driver Manager
CRST Expedited
11.2016 - 11.2018
Food Service Aide
Unity Point Healthcare
10.2005 - 11.2016
High School Diploma -
Thomas Jefferson High School
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