Matthew Ontiveros
Lyons,IL
Summary
Experienced in front counter operations with focus on customer service and order processing. Strengths include multitasking, communication skills, and ability to work in fast-paced environments. Brought improvement to previous workplaces by streamlining processes, enhancing customer satisfaction, and maintaining high level of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Front Counter Worker
Bowlero Lanes
Lyons, IL
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Processed payments accurately and efficiently while maintaining a balanced cash drawer.
- Provided customers with accurate product information such as pricing, ingredients.
- Resolved customer complaints in a professional manner.
- Handled daily opening and closing duties according to established procedures.
Porter
Bowlero Lanes
Lyons, IL
12.2022 - 09.2023
- Greeted customers and provided assistance with their needs.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Assisted in unloading merchandise from delivery trucks.
- Assisted in setting up displays for special events or promotions.
- Organized storage areas to maximize efficiency and promote a neat appearance.
Barback
Perception lounge
Berwyn, Illinois
11.2021 - 02.2023
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas,
Education
High School Diploma -
J. Sterling Morton High School
Berwyn, IL06-2023
Skills
- Maintaining records
- Cleanliness and sanitation
- Customer Service
- Accurate sales transactions
- Cross-training
- Kitchen Support
- Food safety and sanitation
- Quick Learner
Timeline
Front Counter Worker
Bowlero Lanes
09.2023 - Current
Porter
Bowlero Lanes
12.2022 - 09.2023
Barback
Perception lounge
11.2021 - 02.2023
High School Diploma -
J. Sterling Morton High School