Matthew Ortegon
San Antonio,TX
Summary
Driven by a proven track record at Medtronic, I excel in enhancing customer satisfaction and driving revenue growth. My expertise in Salesforce CRM and exceptional problem-solving skills have led to surpassing sales quotas and streamlining operations. Skilled in teamwork and collaboration, I thrive in dynamic environments, consistently achieving and exceeding targets through effective pipeline development and relationship building.
Overview
9
9
years of professional experience
Work History
Senior Diabetes Therapy Specialist
Medtronic
03.2018 - Current
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Generated high-quality leads through targeted prospecting activities such as cold calling and email campaigns.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
Operations Administrator
FedEx
10.2015 - 02.2018
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Maintains daily relationships between BC's and contractors to ensure proper work areas for packages.
- Leads daily employees and or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
Education
No Degree - Business Communications
San Antonio College
San Antonio, TXHigh School Diploma -
John Marshall
San Antonio, TX05.1998
Skills
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Cross-selling tactics
- Relationship Building
- Sales expertise
- Salesforce CRM
- Revenue Growth
Accomplishments
- Medtronic Mentor Program
- DTS Highest Revenue Growth FY23
Timeline
Senior Diabetes Therapy Specialist
Medtronic
03.2018 - Current
Operations Administrator
FedEx
10.2015 - 02.2018
No Degree - Business Communications
San Antonio College
High School Diploma -
John Marshall