MATTHEW OTTO
Menifee,California
Summary
Seasoned professional with 15 years of progressive experience at Medline Industries offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Aiming to leverage expertise in sales, account management, supply chain management, and strategic planning to contribute significantly to a dynamic team.
Overview
15
15
years of professional experience
Work History
Executive Account Specialist
Medline Industries
05.2023 - Current
- Developed and executed strategic business plans to drive sustainable growth and achieve long-term sales targets
- Analyzed customer data to provide consultative support and align solutions with customer needs and business objectives
- Collaborated cross-functionally with internal teams to implement account strategies, manage projects, and drive product conversions
- Ensured key performance indicators (KPIs) such as fill rate and price accuracy were consistently met above 99% threshold
- Led and supported over 30 projects, including product conversions and implementations, to enhance customer experience and drive revenue growth.
Sales Support Manager
Medline Industries
01.2022 - 05.2023
- Directed sales support team of over 20 employees to achieve sales goals through effective training, coaching, and performance management
- Resolved customer service issues promptly, ensuring high levels of customer satisfaction
- Cultivated and maintained strong relationships with key customers to drive sales growth and retention
- Collaborated with sales teams to develop and execute effective sales strategies and tactics
- Provided regular reports and analysis to senior management on key performance metrics, including revenue and customer satisfaction.
Prime Vendor Analyst
Medline Industries
01.2018 - 01.2022
- Established and nurtured relationships with customers, sales teams, and vendors to drive mutual growth and success
- Led various committees on behalf of customers, driving collaborative initiatives and implementing best practices
- Analyzed sales data to identify trends, efficiencies, and opportunities for improvement
- Managed contract terms, assisted with brand conversions, and tracked savings and projects to support sales team
- Recognized as Prime Vendor Analyst of Year in 2018 and 2020 for outstanding performance.
Distributed Service Manager
Medline Industries
01.2016 - 01.2018
- Managed order processing, backorders, returns, and credit blocks for prime vendor accounts
- Coordinated with sales reps and customers to ensure timely delivery and resolution of issues
- Conducted weekly meetings with internal teams to streamline processes and address customer needs
- Provided support for various requests including MSDS sheets, vendor follow-ups, and product cross-referencing.
Purchasing Expeditor/Buyer
Medline Industries
08.2013 - 01.2016
- Followed up with over 120 suppliers regarding past due purchase orders and coordinated with distribution centers for material receipts
- Managed delivery dates of purchase orders and communicated backorder situations to buyers
- Focused on new distribution deals and coordinated import confirmations
- Took corrective action associated with vendor interactions and data discrepancies.
Warehouse Operator
Professional Hospital Supply/Medline Industries
07.2009 - 01.2013
- Received and staged raw materials and supplies for production
- Utilized equipment for product movement and staging
- Processed material requisitions and performed cycle counts to maintain inventory accuracy.
Skills
- Customer Service
- Leadership & Team Management
- Strategic Planning
- Supplier Relationship Management
- Analytical Thinking
- Organizational Skills
- Proficient in Microsoft Excel with multiple certifications
- Skilled in Word, Outlook, and SAP
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- World Food Championship 3rd best burger chef
Timeline
Executive Account Specialist
Medline Industries
05.2023 - Current
Sales Support Manager
Medline Industries
01.2022 - 05.2023
Prime Vendor Analyst
Medline Industries
01.2018 - 01.2022
Distributed Service Manager
Medline Industries
01.2016 - 01.2018
Purchasing Expeditor/Buyer
Medline Industries
08.2013 - 01.2016
Warehouse Operator
Professional Hospital Supply/Medline Industries
07.2009 - 01.2013