Matthew Palmer
Calabash,NC
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
24
24
years of professional experience
1986
1986
years of post-secondary education
1
1
Certification
Work History
Dispatcher Customer Sevice
Carolina Ready Mix & Builders Supply
Ocean Isle Beach, NC
05.2024 - 02.2026
- Coordinated deliveries with drivers and customers to ensure timely service.
- Managed dispatch software to track and schedule transportation logistics.
- Communicated with team members to resolve delivery issues and customer inquiries.
- Monitored vehicle locations to optimize routing and reduce delays.
- Provided support during peak times, ensuring all calls were addressed promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Received or prepared work orders.
- Prepared daily work and run schedules.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Arranged for repairs to restore service and schedules.
- Ordered supplies or equipment to issue to personnel.
- Assisted in planning efficient routes to minimize delays and fuel usage.
- Followed all traffic laws and regulations during transportation duties.
Customer Service Dispatcher
Thomas Concrete
Charlotte, North Carolina
08.2020 - 05.2024
- Coordinated dispatch of concrete deliveries to ensure timely service.
- Communicated with drivers to provide route updates and address delays.
- Managed customer inquiries regarding delivery status and scheduling changes.
Customer Service Dispatcher
Blue Dot Ready Mix
Charlotte, NC
02.2002 - 08.2020
- Was responsible for daily schedule for about 110 drivers and getting them safely to work and back to the yard
- Communicated with drivers to provide route updates and address delays.
Education
LaSalle Sr High School
Niagara Falls, NYSkills
- Dispatch software
- GPS tracking
- Route optimization
- Load scheduling
Certification
- Certified forklift operator
Affiliations
- Love to Golf
Timeline
Dispatcher Customer Sevice
Carolina Ready Mix & Builders Supply
05.2024 - 02.2026
Customer Service Dispatcher
Thomas Concrete
08.2020 - 05.2024
Customer Service Dispatcher
Blue Dot Ready Mix
02.2002 - 08.2020
LaSalle Sr High School