Matthew Palmer
Ovilla
Summary
Dedicated professional with a strong background in customer service, mentoring, and team development. Trained through Fire Academy and EMT school, with experience preparing for high-stress, complex, and demanding environments that require sound judgment, clear communication, and the ability to remain calm under pressure. Proven ability to train staff effectively, promote workplace safety, and optimize team performance through effective scheduling, coaching, and constructive feedback. Confident in responding to emergencies, prioritizing safety, and working collaboratively to deliver exceptional service while maintaining a professional and composed demeanor.
Overview
3
3
years of professional experience
Work History
Team Lead
Chick-fil-A
10.2023 - 06.2026
- Supervised front-line team operations, ensuring adherence to service standards and operational efficiency.
- Trained new staff on company policies, customer service techniques, and food safety regulations.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Coordinated scheduling of team members to optimize coverage during peak hours.
- Developed training materials that enhanced onboarding processes for new employees.
- Collaborated with management to streamline workflow processes, enhancing overall productivity levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Red Oak High School
Red Oak, TX05-2023
Fire Academy And EMT Graduation Certificates -
Desoto Fire Training Center
DeSoto, TXSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
- Schedule management
- Problem Solving
- Comfortable in complex and high stress situations
Timeline
Team Lead
Chick-fil-A
10.2023 - 06.2026
Fire Academy And EMT Graduation Certificates -
Desoto Fire Training Center
High School Diploma -
Red Oak High School