Matthew Pedigo
Dalton,GA
Summary
Dynamic professional with extensive experience at Truist Bank and McDonald’s, excelling in customer service and branch operations. Proven ability in cash handling and transaction processing, while fostering team collaboration to enhance service delivery. Committed to optimizing financial solutions and ensuring compliance with banking policies for improved customer satisfaction.
Overview
5
5
years of professional experience
Work History
Universal Banker
Truist Bank
Dalton
04.2022 - Current
- Assisted customers with account inquiries and transactions, ensuring accurate information delivery.
- Processed banking transactions efficiently, including deposits, withdrawals, and loan payments.
- Learned to navigate banking software for customer account management and transaction processing.
- Supported branch operations by maintaining compliance with policies and procedures during daily activities.
Department Manager
McDonald’s
Varnell
07.2020 - 04.2022
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Developed scheduling systems to enhance workforce productivity during peak hours.
Education
Bachelor of Arts -
Western Governors University
Salt Lake City, UTSoutheast Whitfield
Dalton, Ga05.2020
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Deposit processing
- Transaction processing
- Financial planning
- Payment processing
- Performance tracking
- Document preparation
- Debt management
- Banking software navigation
- Risk management
- Customer service
- Account openings
- Cash handling
- Customer Service-oriented
- Team collaboration
Timeline
Universal Banker
Truist Bank
04.2022 - Current
Department Manager
McDonald’s
07.2020 - 04.2022
Bachelor of Arts -
Western Governors University
Southeast Whitfield