Matthew Perry
Greenville,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Sales Associate
Get Weird Smoke Shop
08.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
General Warehouse Worker
BMG Flooring
01.2006 - Current
- Picking up materials, delivering those materials to installers, or homes
- Operating the forklift and organizing the warehouse, as well as off-loading trucks that come in.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
Jets Pizza-Delivery Driver
Jet's Pizza
01.2018 - 08.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Pizza Delivery Driver
Papa John's Pizza
01.2014 - 01.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Spinx-Cashier
SPINX
01.2012 - 01.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Delivery Driver
Pizza Hut
01.2008 - 01.2010
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Cashier
Pretzelmaker
01.2006 - 01.2007
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Sonic
01.2005 - 06.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
GED -
JL Mann
Greenville, SC01.2009
No Degree -
Hillcrest High School
Simpsonville, SC01.2007
Skills
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Payment Processing
- Inventory Management
- Complaint Resolution
- Data Entry
- Complaint Handling
- Policy Understanding
- Client Education
- Computer Literacy
Affiliations
- Musician
- Active in the local music community
- I'm putting musician again because I'm in three bands right now, and that takes up most of my free time.
References
References available upon request.
Timeline
Sales Associate
Get Weird Smoke Shop
08.2021 - Current
Jets Pizza-Delivery Driver
Jet's Pizza
01.2018 - 08.2021
Pizza Delivery Driver
Papa John's Pizza
01.2014 - 01.2017
Spinx-Cashier
SPINX
01.2012 - 01.2014
Delivery Driver
Pizza Hut
01.2008 - 01.2010
Cashier
Pretzelmaker
01.2006 - 01.2007
General Warehouse Worker
BMG Flooring
01.2006 - Current
Cashier
Sonic
01.2005 - 06.2005
GED -
JL Mann
No Degree -
Hillcrest High School
Similar Profiles
Daniel SaxonDaniel Saxon
Store Manager at Get Weird Smoke ShopStore Manager at Get Weird Smoke Shop
Ghiwa ZreikGhiwa Zreik
District Manager at We Smoke - Smoke ShopDistrict Manager at We Smoke - Smoke Shop
Michaela MatheneyMichaela Matheney
Retail Sales Cashier at Let the Smoke Out (Smoke Shop)Retail Sales Cashier at Let the Smoke Out (Smoke Shop)
Jayden ClaseJayden Clase
Team Member at Chick-fil-ATeam Member at Chick-fil-A
Jackson MooreJackson Moore
Directsc at Live Show HostDirectsc at Live Show Host