Matthew Petromilli
Chicago,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level internship position. Ready to help team achieve company goals. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
Jersey Mike's Subs
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Bartender
Iowa Chop House
09.2021 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Finance
DePaul University
Chicago, IL06.2025
Skills
- Client Relationship Management
- Sales Development
- Fast Learner
- Positive Attitude
- Customer Service
- Problem-solving abilities
- Teamwork and Collaboration
Timeline
Shift Manager
Jersey Mike's Subs
08.2022 - Current
Bartender
Iowa Chop House
09.2021 - 07.2022
Bachelor of Science - Finance
DePaul University