Matthew Petsch
Apollo Beach,FL
Summary
Dynamic professional with a strong work ethic and a focus on client relationship building. Experience in fast-paced environments, ensuring guest satisfaction and fostering teamwork to guarantee seamless service delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
Circles Waterfront Restaurant
Apollo Beach, FL
10.2023 - 08.2025
- Provided exceptional customer service, ensuring satisfaction and repeat patronage.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Collaborated with kitchen staff to facilitate accurate food preparation and timely delivery.
- Trained new team members on menu items, service protocols, and restaurant policies.
- Resolved guest concerns promptly, enhancing overall dining experience and loyalty.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Canvasser
Classic Roofing and Construction
Clearwater Beach, FL
10.2021 - 07.2022
- Conducted outreach to potential clients, promoting roofing and construction services effectively.
- Educated homeowners on product offerings, enhancing customer understanding and satisfaction.
- Developed and maintained relationships with community members, fostering trust in company services.
- Collaborated with team members to strategize marketing approaches and improve lead generation efforts.
- Mentored new canvassers on best practices for client engagement and effective communication techniques.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
Bartender/Server
Vesta Property Management
Apollo Beach, FL
03.2020 - 10.2021
- Prepared and served a variety of cocktails and beverages, ensuring quality standards.
- Managed bar inventory and supplies, maintaining optimal stock levels.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Ensured compliance with health and safety regulations in bar operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Del Frisco's Steakhouse
Southlake, TX
01.2018 - 05.2019
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Assessed guest needs, offering menu recommendations and upselling specialty items effectively.
- Maintained cleanliness and organization of dining area, adhering to health and safety guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts -
Oklahoma State University
Stillwater, OK2018
Associate of Science -
Hillsborough Community College
Ruskin, FL2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Client relationship building
- Safe food handling
- Cleanliness standards
- Team collaboration
- Sales techniques
- Guest relations management
- Flexibility
- Marketing
- Quick learner
- Teamwork
Certification
- First Aid/CPR Certified
- Servsafe
Timeline
Server
Circles Waterfront Restaurant
10.2023 - 08.2025
Canvasser
Classic Roofing and Construction
10.2021 - 07.2022
Bartender/Server
Vesta Property Management
03.2020 - 10.2021
Server
Del Frisco's Steakhouse
01.2018 - 05.2019
Associate of Science -
Hillsborough Community College
Associate of Arts -
Oklahoma State University