Matthew Pinyot
Pittsburgh,PA
Summary
. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Rohrich Honda
11.2023 - Current
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Suggested additional services to customers in order to meet upsell goals.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
PARTS ADVISOR
Jim Shorkey Family Auto Group
12.2021 - Current
- Filled customer orders from stock and place orders when requested items are out of stock
- Received payment and obtained credit authorization
- Received and filled telephone orders for parts
- Assisted customers, such as responding to customer complaints and updating them about back-ordered parts
- Assisted technicians in acquiring required parts for service vehicles
- Generated quotes for wholesale and service customers
- Maintain cleanliness of shop
- Deliver customer vehicles
- Pick up/drop off vehicles to outside dealerships for service
- Shuttle customers to/from their homes/work to the service center
- Assist other departments as needed.
SERVICE ASSISTANT
Jim Shorkey Family Auto Group
01.2021 - Current
- Engaged with guests to understand and anticipate customer service needs
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Drove sales through customer relationship building and suggestive selling techniques
- Used product knowledge for handling objections
- Determined charges for services requested and arranged for billing
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Updated customers on the status of their vehicle.
SALES ASSOCIATE
Advance Auto Parts
05.2013 - 01.2021
- Extracted and entered relevant scientific data and information into appropriate databases
- Conducted routine and non-routine analysis of in-process materials, raw materials, and environmental samples
- Compiled laboratory test data to perform appropriate analyses.
AUTOMOTIVE SERVICE WRITER
Monroeville Kia/Auffenburg Imports
06.2016 - 07.2018
LABORATORY TECHNICIAN
ALCOA
04.2016 - 06.2016
Education
EDUCATION - Criminal Justice And Ethics
Commuunity College of Allegheny County
EDUCATION -
EDUCATION -
CDK -
Civil Justice - Law Enforcement -
05.2013
Skills
- ADDITIONAL SKILLS
- Schedule Coordination
- Customer Service
- Continuous Improvement
- Managing Operations and Efficiency
- Business Analysis and Reporting
- Team Collaboration and Leadership
- Vendor Sourcing
References
- KEVIN HARDT, Automotive Parts Consultant, Jim Shorkey Family Auto Goup, (724) 612-3346, mpinyot@hotmail.com, Coworker
- JOHNATHAN YOUNG, Master Automotive Service Technician, Jim Shorkey Family Auto Group, (412) 618-7985, mpinyot@hotmail.com, Coworker
Timeline
Assistant Service Manager
Rohrich Honda
11.2023 - Current
PARTS ADVISOR
Jim Shorkey Family Auto Group
12.2021 - Current
SERVICE ASSISTANT
Jim Shorkey Family Auto Group
01.2021 - Current
AUTOMOTIVE SERVICE WRITER
Monroeville Kia/Auffenburg Imports
06.2016 - 07.2018
LABORATORY TECHNICIAN
ALCOA
04.2016 - 06.2016
SALES ASSOCIATE
Advance Auto Parts
05.2013 - 01.2021
EDUCATION - Criminal Justice And Ethics
Commuunity College of Allegheny County
EDUCATION -
EDUCATION -
CDK -
Civil Justice - Law Enforcement -
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