Matthew Radtke
Warren,MI
Summary
Driven entrepreneur with a proven track record in small business operations and customer relations, notably at Designs N Signs. Excelled in building strong client relationships and enhancing customer satisfaction through effective communication and strategic problem-solving. Skilled in team leadership and performance optimization, achieving significant business growth and referrals through exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Owner
YB Auto Styling
2023.06 - 2024.08
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
Coldblooded Customs
2021.12 - 2023.01
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Manager
Designs N Signs
2018.05 - 2021.11
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Fraser High School
Fraser, MI06.2018
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
YB Auto Styling
2023.06 - 2024.08
Owner
Coldblooded Customs
2021.12 - 2023.01
Manager
Designs N Signs
2018.05 - 2021.11
High School Diploma -
Fraser High School
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