Matthew Ramirez
Lynnwood,WA
Summary
Dynamic Health Unit Coordinator with expertise in medical records management and patient relations at Swedish Medical Center. Proven ability to enhance communication and streamline workflows in high-pressure environments. Recognized for professionalism and critical thinking, contributing to improved patient safety and satisfaction. Committed to maintaining confidentiality and delivering outstanding customer service.
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Overview
22
22
years of professional experience
Work History
Health Unit Coordinator
Swedish Medical Center
Seattle, WA
06.2009 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls/emails, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
Sales Associate
REI
Alderwood, Wa
01.2006 - 07.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
Alberstons
Lynnwood, WA
07.2003 - 01.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts - Psychology
Seattle University
Seattle, WA06.2009
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA2004
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Multitasking
- Workflow coordination
- Medical records management
- Healthcare software
- Medical terminology proficiency
- Patient relations
Timeline
Health Unit Coordinator
Swedish Medical Center
06.2009 - Current
Sales Associate
REI
01.2006 - 07.2009
Customer Service Representative
Alberstons
07.2003 - 01.2006
Bachelor Of Arts - Psychology
Seattle University
High School Diploma -
Mountlake Terrace High School