Matthew-Ray Yule
Lakeland,Florida
Summary
At Luhin Foods, a skilled Shift Leader adept in communication and team building, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. Expert in managing finances and fostering a collaborative environment, I successfully trained employees, ensuring adherence to safety protocols and maintaining high operational standards. My leadership not only resolved conflicts efficiently but also maintained a well-stocked and organized workspace.
Overview
4
4
years of professional experience
Work History
Shift Leader
Luhin Foods
Lakeland, FL
01.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma - Film
Kathleen Senior High School
Lakeland, FL05.2020
Skills
- Communication
- Team building
- Creative
- Works with money
- Paperwork
Timeline
Shift Leader
Luhin Foods
01.2021 - Current
High School Diploma - Film
Kathleen Senior High School