Matthew Reed
North Las Vegas,NV
Summary
Proactive Operations Manager with extensive experience in restaurant and development. Known for empowering teams, improving performance outcomes, and enhancing customer satisfaction through effective communication and problem-solving. Strong skills in inventory management, staff training, and data analysis to drive operational excellence.
Overview
4
4
years of professional experience
Work History
Operations Manager
Raising Canes
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Restaurant Manager
Raising Canes
01.2022 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Crew Member
Raising Canes
07.2020 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV06.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- MS Office
- Customer Retention
Timeline
Operations Manager
Raising Canes
05.2024 - Current
Restaurant Manager
Raising Canes
01.2022 - 05.2024
Crew Member
Raising Canes
07.2020 - 01.2022
High School Diploma -
Mojave High School
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