Matthew Reed
Hilton,NY
Summary
Energetically led the team at Abbott's Frozen Custard, excelling in problem-solving and effective communication, ensuring customer satisfaction soared. Expertly positioned staff to boost productivity and upheld top-notch sanitation standards. Renowned for adaptability and leadership, I significantly enhanced team efficiency and service quality.
Overview
4
4
years of professional experience
Work History
Shift Leader
Abbott's Frozen Custard
Greece , NY
05.2021 - Current
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Facilitated training sessions for new employees on company policies and procedures.
Education
High School Diploma -
SUNY, Brockport
Brockport, NY05-2027
Skills
- Problem-Solving
- Effective Planning Techniques
- Team collaboration and leadership
- Task Assignment
- Effective Communicator
- Self-Discipline & Time Management
- Reliability
- Critical thinking
- Adaptability
Accomplishments
- Dean's list 2023-2024 SUNY Fredonia
- Dean's list 2024-2025 SUNY Brockport
Affiliations
- Accounting Society
Timeline
Shift Leader
Abbott's Frozen Custard
05.2021 - Current
High School Diploma -
SUNY, Brockport
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