Matthew Richards
Fresno,CA
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Quinn Caterpillar
Selma, California
02.2023 - Current
- Coordinated service schedules for Caterpillar equipment technicians and customer appointments.
- Dispatched technicians based on priority, location, and equipment needs.
- Communicated repair status updates to customers and internal service teams.
- Processed work orders and service requests using dealership service systems.
- Handled incoming calls and inquiries from customers regarding services offered.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Education
Kerman High School
Kerman, CASome College (No Degree) - Agriculture
Reedley College
Reedley, CASkills
- Service scheduling
- Technician dispatching
- Work order processing
- Dealer service systems
- Field dispatch
- Proficiency in office programs
- Problem solving
- Multitasking capacity
- Effective communication
- Professionalism
Timeline
Service Coordinator
Quinn Caterpillar
02.2023 - Current
Kerman High School
Some College (No Degree) - Agriculture
Reedley College