Matthew Riding
Salem
Summary
Dynamic professional with a proven track record, excelling in customer service and operations oversight. Achieved a 37% increase in annual profits by driving new product lines and enhancing customer satisfaction. Skilled in team leadership and project management, fostering a motivated workforce and optimizing performance through effective training and support.
Overview
17
17
years of professional experience
Work History
Pro Contractor Department Supervisor
Lowe’s
06.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Successfully drove new product lines to increase annual profits by 37%.
Store Manager District Trainer
PetSmart
05.2008 - 06.2021
- Launched successful community engagement initiatives partnering with local organizations to raise funds or awareness for various causes through in-store events or promotions.
- Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
- Developed and executed district-wide training programs for store managers, improving overall management skills within the region.!
- Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
Education
High School Diploma -
American Fork High School
American Fork, UTSkills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Project management
- Operations oversight
- Team leadership
- Decision-making
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Sales techniques
- Shift scheduling
- Staff development
Timeline
Pro Contractor Department Supervisor
Lowe’s
06.2021 - Current
Store Manager District Trainer
PetSmart
05.2008 - 06.2021
High School Diploma -
American Fork High School
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